Our Philosophy

Engineered to Solve Problems

Peak Web Hosting's priority is to provide the highest quality hosting services with superior customer and technical support to our customers.

We have observed a growing need for high quality product offerings that are priced for the average website. This is why Peak Web Hosting is "Engineered to Solve Problems". We are committed to solving the problems that plague websites today: frequent downtime, inadequate web log analysis, slow performance, poor customer service, and high prices.

Below are a few key points that detail not only how we differ from other hosting companies, but why you will want to choose Peak Web Hosting as your provider for all Internet hosting needs.

Reliability and Uptime Highest Performance Customer Service and Technical Support Knowledge and Experience

You are in control The Future: Growing Together Highest Value Web Log Analysis Data

Reliability and Uptime
The highly redundant design of the Peak Web Hosting architecture ensures the highest possible uptime. All websites from small to large want their site to be continuously available; this is why we provide the same high standard of redundancy for all our product offerings.

Twenty-four by seven internal and external monitoring of all Peak Web Hosting servers, network equipment, and ISP uplinks guarantees we are alerted to any potential problems before they become service effecting to our customers. When an issue develops, we determine and repair the problem immediately before you, and more importantly your customers, detect there was a problem.

More information on our Redundant Architecture here.

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Highest Performance
Most web hosting companies make money by selling the same bandwidth and server resources over and over to many customers. This is called over-subscribing. They (incorrectly) assume that all customers will not use the system resources at the same time. What seems like a bargain to the customer ends up a disaster when their web users leave because of slow download speeds and poor site performance. In the end, the website owner loses customers and business because too many other websites are competing for the same oversubscribed (oversold) resources.

When we say guaranteed bandwidth and unlimited data transfer, we mean it. We will never oversubscribe our ISP uplinks and you will never compete with anyone else for the bandwidth you purchase.

For a brief explanation of bandwidth, with real-world examples of how it is measured and how it is billed, please click here.

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Customer Service and Technical Support: The way it should be
We understand the frustration of becoming lost in a trouble ticket system, or treated with disrespect by junior technical support staff more interested in showing off what they know than solving the problem. Our customer service and technical support staff are dedicated to communicating frequent status updates while solving your problem, and each issue is closed only after you confirm the issue is resolved to your satisfaction.

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Knowledge and Experience
Our Staff has over eight years of proven experience running the largest websites on the Internet. We have the skills and resources are required to run a 24 X 7 fully redundant Internet operation.

Our extensive experience in software development, network architecture, system administration, web system tuning, security, log analysis, and MySQL database administration gives us the knowledge to design a system that will provide the highest possible performance while remaining redundant enough to survive any system failure.

We also have extensive experience migrating websites without downtime. This included updating: DNS, mail, and credit card billing systems such as IBill and CCBill. The only thing your users will notice when you move to Peak Web Hosting is a sudden increase in performance and download speeds.

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You are in control
Many large hosting companies want to fit all of their customers into cookie cutter programs drive from a faceless CGI. Peak Web Hosting actually wants to interact with our customers. We are highly motivated to meet the needs of all of our customers no matter what their circumstance. If you have a need that we have not listed, please email us (info@peakwebhosting.com) and we will be happy to develop a custom solution for you.

Another example of your being in control is our web hosting product customers can change between packages at any time without a fee if they discover they need more (or even less) bandwidth and disk space. Similarly, with dedicated server products, adding or subtracting bandwidth and servers is easy and free of processing fees.

Our dedicated server customers have the additional advantage of never needing to worry about any hardware or OS related problems. Peak Web Hosting will manage all hardware related problems so you can focus on building your site. Additionally, if customers choose to use our FreeBSD installation, we will manage all OS security patches and Apache upgrades. Now you can have all the power and performance of a dedicated server and let us handle the hassles of hardware and OS maintenance.

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The Future: Growing Together
Peak Web Hosting is committed to growing with your site by giving the most value for your money while offering the services you need from day one. When many websites start, they are small and given little attention by hosting companies. We know that the small website has the same needs as the larger website. This is why all of our web hosting packages come standard with a long list of services most other companies consider add-on or "premium package".

Many hosting companies also seek to maximize profits by charging for the most trivial of tasks. Peak Web Hosting has no hidden fees and will never nickel and dime our customers. High customer turnover from price gouging and poor quality service does not build a successful business. Peak Web Hosting's commitment to offering the tools to grow your site, excellent customer service, and fair pricing ensures we will succeed together.

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Highest Value
Peak Web Hosting's commitment to provide the highest quality service and the best value sets us apart from many companies solely motivated by maximizing profits.

With the cost of hard disks and bandwidth steadily falling for years, why are so many web hosting companies still gouging their customers by offering inadequate disk space and outrageous over-bandwidth charges? Peak Web Hosting's philosophy of great value and high performance ensures success for all our customers by getting far more for the same amount of money.

Web hosting companies that offer cheap hosting packages can do so only by cutting corners and giving their customers less than they need to succeed. In order to make money, these hosting services do not offer redundancy, high reliability, excellent customer service, or dedicated bandwidth. Their systems are highly oversubscribed (oversold), and do not provide the log analysis professional websites need in order to properly grow their business.

For a brief explanation of bandwidth, with real-world examples of how it is measured and how it is billed, please click here.

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Web Log Analysis Data
Webmasters make informed and intelligent decisions on how to grow and market their site when supplied with tools that provide accurate user data. Peak Web Hosting is unique in it's understanding of what information webmasters need and how to supply them with reliable, accurate, and efficient log data.

Peak Web Hosting supplies the tools and data necessary to maximize your site's potential including industry leading log analysis software. Our intelligent log analysis filters out erroneous data to offer the most accurate information possible. Examples of our filter are: 1) Unique visits to your site do not include serving a banner because this offers a falsely inflated view of your customer base. 2) User path navigation only includes web pages instead of all content served resulting in clearer logs.

Peak Web Hosting also keeps you informed on how your bandwidth is being used. We email our customers weekly reports (or daily if you prefer) of your bandwidth utilization so you may identify your need to purchase more or possibly less bandwidth.

We are also receptive to additional log analysis techniques. If you have a special need for information of your users' behavior or how your site is being accessed, we are happy to work with you on creating those reports.

For a brief explanation of bandwidth, with real-world examples of how it is measured and how it is billed, please click here.